Conflict Resolution Training
Resolving Conflict Effectively: Empowering Your Team with Advanced Conflict Resolution Strategies
Conflict management is an important skill to have in any workplace. It involves the ability to recognise and resolve conflicts between individuals, teams, and even organisations. A course in conflict management can help individuals develop the skills and knowledge needed to effectively manage conflicts in their own lives and in professional settings.
What to expect in this course:
- The different types of conflict, and sources of conflict.
- Understanding the five conflict styles: accommodating, avoiding, collaborating, competing, and compromising – how to recognize and adapt it to different styles
- Communication skills: effective communication techniques such as active listening, nonverbal communication, and assertiveness.
- Conflict resolution techniques: including negotiation, mediation, and arbitration and how to choose the most appropriate technique for different situations.
- Dealing with difficult behaviours including aggressive, passive-aggressive, and manipulative individuals.
- Managing emotions during conflict, including stress reduction and anger management.
- The specific challenges of conflict in the workplace, including conflict between coworkers, conflict with superiors, and conflict with subordinates.
- Preventing conflicts before they escalate, including communication and relationship-building techniques.
Conflict Resolution Training can be beneficial for anyone who wants to learn how to recognise potential conflicts before they arise and develop strategies for resolving them quickly and efficiently when they do occur. As a result of this course, individuals gain valuable knowledge about different types of conflicts and communication techniques that will help them become better equipped at managing any type of dispute they may encounter both professionally and personally.
To customise a course that aligns with your unique business requirements, either explore the range of alternative courses or contact me directly for a consultation where I can tailor a training session to suit your needs.