Conflict comes in all shapes and sizes and the risk that it will become a serious issue increases the more people feel under pressure. Not all conflict is necessarily bad. It can result in improved understanding, compromise and resolution. It is how it is handled that makes the difference to whether it results in a positive or negative outcome.


Understand

Knowing how to identify, manage and resolve conflict, and the route to conflict within teams relies on an understanding of what conflict is and that not all people have the same conflict triggers, nor will they all respond in the same way.

Knowing how to help team members recognise how and when to adapt behaviours to help increase trust and reduce the risk of conflict in pressured environments is one of the best ways of promoting cohesive, harmonious team working.


Experience

Conflict is not all about dealing with aggressive behaviours. Passive aggression such as silence or obstruction can be just as damaging. We make sure our services help develop an understanding of the ways that different personality types “do” conflict and the best way of resolving conflict that are the most likely to work.

Experiential opportunities help clients identify, resolve and diffuse conflict which at the same time promotes self awareness, the skill of emotions management and intrapersonal engagement, all core to effective team working.


Action

Knowing how to apply and test a range of conflict resolution models is an important aspect of this learning which is captured during a group action planning session where we examine how the learning can and will be applied in practice.

By capturing actions that will be undertaken in this way we achieve greater ownership of the actions that will be implemented to resolve conflict.


Impact

This is what clients have had to say about impact: “We can help staff understand why they find they some things other people do difficult and how to control their reaction to those things so emotions don’t spiral out of control”

“Your service has helped us do things that will help people trust each other more”